Common questions

Your License Key is provided in the email you received on purchase. If you have already installed the plugin, the license key is displayed in the plugin’s about box (click the Synestia or Plasmonic logo). 

If you purchased from this site, you can get your license key from our reseller FastSpring: https://rhizomatic.onfastspring.com/account

If you purchased from LootAudio, you can access your license key on your LootAudio account: https://www.lootaudio.com/account/

You can also contact us to obtain your license key 

If Synestia or Plasmonic has not been activated, when you open it, click the Activate button. Then paste your License Key and hit return.

Windows customers: if you have trouble activating your plugin, you may need to log in as administrator. 

  • Download links for your plugin are provided in the email receipt you received on purchase.
  • Synestia pre-order customers: you can download Synestia here.
  • After your plugin is activated, you can download updates with “Check for Update” in the options menu (next to the logo).
  • Download Plasmonic (you will need to enter your Plasmonic license key to access the download page).
  • Download Synestia (you will need to enter your Synestia license key to access the download page).

Manuals are installed with Synestia and Plasmonic. You can open the manual from the options menu in the plugin (next to the logo).

  • When launching the installer, you may get the “Windows Protected Your PC” alert. Please click “More Info” and then “Run Anyway”.
  • Our software is free of malware. However occasionally an anti-virus will incorrectly quarantine the installer. This is a false positive, if you wish you can scan the installer with VirusTotal. You may need to un-quarantine the installer or temporarily disable your anti-virus software to run the installer.

Other problems:

Please contact support@rhizomatic.fr. Please be sure to include the following information: Operating system (macOS or Windows), operating system version, DAW used, type of plugin, version number of the plugin.

General inquiries:

For other questions, suggestions, etc, please contact us at info@rhizomatic.fr

We speak English and French 

Nous parlons français et anglais